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FAQ

Doutong Toy Factory - FAQ

What types of toys does Doutong Toy Factory manufacture?

We specialize in a wide range of toys, including plastic toys, educational toys, creative toys, and interactive toys suitable for children of all ages.

Are your toys safe for children?

Yes, safety is our top priority. All of our products are manufactured in compliance with international toy safety standards, and each toy undergoes rigorous quality control and safety testing to ensure they are safe for children to use.

Do you offer custom toy designs?

Yes, we provide custom toy design and manufacturing services. If you have specific requirements or would like to create a unique toy, feel free to contact us, and we will work with you to bring your ideas to life.

Where are your products made?

Our products are designed and manufactured in Chenghai District, Shantou City, which is known as the “Toy Capital of China.” Our factory is equipped with advanced technology and automated production lines to ensure high-quality production.

How can I place an order?

You can place an order by contacting us via email or through our website. Please provide details about the toys you’re interested in, including quantity, customization requests, and shipping preferences.

Do you offer international shipping?
  • Yes, we ship our products worldwide. We have a reliable logistics system in place to ensure your order arrives safely and on time, no matter where you are located.

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Can I get a sample of your products?

Yes, we offer samples for most of our products. Please contact us to request a sample, and we will provide more information on pricing and shipping.

What is the lead time for manufacturing and shipping?

The production lead time typically ranges from 10 to 30 days depending on the complexity of the order and customization. Shipping time will vary based on the destination and shipping method chosen.

Do you offer bulk discounts?

Yes, we offer competitive pricing and bulk discounts for large orders. Please reach out to our sales team with details of your order, and we will provide a quote.

What should I do if I have a problem with my order?

If you encounter any issues with your order, such as defects or incorrect items, please contact our customer service team immediately. We will assist you in resolving the issue as quickly as possible, ensuring your satisfaction with our products.

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